Toshiba laptop

    I bought mine at Office Depot for $719.89 in December of 2006. Three months later I received the $150.00 mail in rebate that was supposed to have arrived "within a couple of weeks at most." I had to actually call the phone number provided with the rebate documentation to find out what the delay was. Their handwriting recognition software had failed miserably when it came to reading my address on the rebate form I had returned to them, this in spite of my careful printing in clear, bold letters. They've got a hundred and fifty bucks of my money. I'm damn sure going to take my time and answer carefully when they want to know where to send it, you think? The call center tech I spoke with proudly informed me, "Yep, that's what happened all right... that explains it. We tried to mail it to you 5 weeks ago and it was returned. That's exactly what happened"

    me: "Well, shouldn't we try to correct that so I can get my money?"

    rebate support: "Oh sure, yeah, we can do that. Not a problem.. (shift to sudden sing-songy, cheerful voice) Now, is there anything else I can help you with this afternoon?"

    Long pause...

    me: "Do you know what my correct address is?"

    rebate support: "Ummm... You know I think it would be better if you gave me your correct address so I can fill this out and get your rebate processed"

    You would have had to have been there... The absurdity of that exchange isn't translating well.

    The Li-ion battery this laptop came with (4400mAh, 8-cell) is only 10.8 volts and has a woefully inadequate charge holding time of only 1.5 hours for normal surfing. When I went online to order one of those sexy, 12-cell, 8800mAh replacement batteries that would give me a good 8 hours running time, I discovered they didn't make them to fit this particular laptop and that the best I was going to be able to do in terms of extended battery capacity was the same 8-cell, 4400mAh only with 14.4 volts as opposed to the 10.8 volts the factory battery puts out. Average charge hold time: Slightly over three hours. No other battery will fit this laptop. That's what Toshiba support finally told me when I wrote to them directly and asked. So, after spending another $60.00 on the 14.4 volt battery, I now have a total battery life of about 4.4 hours, provided both battery's have full charges to begin with and provided I do a complete shut down to change from one battery to the other. What's wrong with THAT particular picture?

    If you need a laptop to use in a mobile environment and require lots of battery life, the Toshiba Satellite M115-S1061 series is not for you. I have no other complaints about this laptop, however.

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